Refund policy

Return & Refund Policy

Thank you for shopping with us! We take pride in the quality of our products and want to ensure you receive your items in perfect condition. Please review our return and refund policy carefully below.

7-Day Return & Refund Window

We offer a 7-day return and refund policy, which means you have 7 days after your item has been delivered to request a return or report an issue with your order.

Because we stand behind the quality of our products, returns or refunds are strictly accepted ONLY in the case of a product defect, damage, or incorrect item sent.

We do not accept returns, exchanges, or issue refunds for reasons related to personal preference (e.g., changing your mind, not liking the style/color/feel, or placing an order by mistake).

Eligibility for a Return or Refund

To be eligible for a return or refund, your item must meet the following conditions:

You must initiate the request within 7 days of delivery (tracked via carrier delivery confirmation).
The product must have a valid issue, such as:
- Arriving damaged or defective.
- Receiving the wrong item, size, or color from what was ordered.
- Missing components or major manufacturing flaws.
The item must be unused, unwashed, and in the same condition that you received it, with original tags and packaging intact.

How to Report an Issue & Request a Return

If you received a defective, damaged, or incorrect item, please follow these steps:

Contact Us: Email us at clayton52@windstream.net within 7 days of delivery.
Provide Details: Include your Order Number, a brief description of the issue, and clear photos or video evidence showing the defect or damage.
Review: Our team will review your request within [1–2 business days].
Instructions: If approved, we will provide you with instructions on how and where to send your package, or we will process a replacement/refund directly depending on the circumstances.

Please Note: Items sent back to us without first requesting a return will not be accepted.

Damages & Issues Inspection

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us right away so that we can evaluate the issue and make it right.

Refunds

Once your return is received and inspected (or your damage claim is verified), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within [5–10 business days]. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Non-Returnable Items & Exclusions

Requests made more than 7 days after delivery will not be accepted.
Items damaged due to improper handling, normal wear and tear, or customer misuse.
Returns submitted based on personal preference or buyer's remorse.